Once orders are placed we aim to dispatch within 2 days and offer two options for shipping:-
Standard Shipping / Flat Rate $8.00 - Using either Australia Post Parcel Post or Fastway Couriers. Standard Shipping takes 2-10 days depending on the delivery address.
Australia Post Express Post / Flat Rate $12 - Is also available which covers 80% of Australian business addresses, private addresses and Post Office Boxes. To check if your delivery address is serviced by the Express Post Guarantee please click here.
** COLOURED HAIRSPRAY CANNOT BE SENT EXPRESS POST ***
Once your order has been dispatched we will send you a shipping confirmation email with your tracking number, so you can follow the journey of your order.
To guarantee delivery we recommend that you have your parcel sent to your work or office, or somewhere where there will be a person available to receive the delivery. If you are happy to have your parcel left at your address, please state “Authority to Leave” in the comments box upon check out, along with any detailed instructions as to where to leave (eg under carport or on front porch).
Should the parcel be unable to be delivered, a card will be left explaining that you will need to collect from your closest Post Office, or to ring the courier to arrange a re-delivery.
Please note that by giving us permission to use Authority to Leave (ATL) with your order, all insurance cover for the loss of goods will no longer apply. Neither Sports Day Essentials nor the shipping company (ie Australia Post, Fastway or other couriers) will be liable for any damages or loss of goods after your order is delivered when ATL is applied.
Sports Day Essentials take no responsibility for orders that are not received within the Australia Post and/or Fastway suggested / guaranteed delivery times as detailed on their website.
******** ADELAIDE PICK UP ********
We are pleased to offer FREE pick up from our warehouse located in St Agnes, Adelaide. Please use discount code PICKUP to deduct the shipping cost from your order, prior to checking out. We will contact you when your order is available for collection and arrange a suitable time. We can be contacted at firstname.lastname@example.org if you wish to discuss this further with us.
********* WAREHOUSE OPEN DAYS *********
We are primarily an online business, however during terms 1 & 4 we open our warehouse to the public, when we are aware there are lots of local Sports Days approaching. We promote these open times at the top of our website homepage and actively promote via our Facebook page and local community Facebook groups. If you miss our open day, don't panic, you can place a PICKUP order (as per above instructions) and call in and collect your order from us.
If your garment does not fit or you are unhappy with your purchase please contact us within 7 days of receipt of your goods and we will arrange an exchange or refund. Products must be sent to us within 7 days of receipt, with all original tags and packaging in as new condition. Return of goods is at your own expense and we take no responsibility if your parcel does not arrive to us. Once your goods are received we will process arrange the exchange or refund.